Through Xerox and other related partners XCS supports our customers with consultancy, account management, billing services, access to IT support and Facilities Management with relation to print. Surveys of corporate print costs are a speciality, as XCS is an approved XOPA consultant.

Xerox service is a national company with over 1,500 engineers.  Most of the parts for fix of your machine are carried by the engineer or stored in a facility no more then 30 minutes away!  The central Xerox service and supplies phone number as well as on line supplies ordering site allow for quick response and maximum up time for your machines.  Technical support is also available via this same telephone number or alternatively a wealthy of information for self help customers or IT professionals is available through us on the Xerox Website.

Tailored support- Some customers have different requests for support outside of the wide offerings listed above. Tell us what yours is and we will organise a programme for you.

Customer Service Organisation and Operations.

The Full Service Maintenance Agreement (FSMA) provided by Xerox Customer Services includes:

• All parts
• Service, Labour
• Call-out
• Toner
• Staples

A Xerox FSMA protects your investment in your Xerox solution.

Reliability is built into all Xerox products, ensuring maximum availability for your business.  However, when unforeseen problems occur, you should be assured that Xerox, one of the largest service providers in the nation, will provide maintenance.  We maintain extensive local parts availability to minimize any potential downtime.

A Full Service Maintenance Agreement offers you the following features and benefits:

Features	Benefits
24 hour hotline support	Around the clock support by the best people in the industry
Call back within 30 minutes of your notifying Xerox that service is required	Prompt acknowledgement of your call and estimated arrival time (standard cover 9-5, five days a week)
Software fixes/patches, free software updates	Provides the most current, up-to-date software at no additional cost
Customer Application Support	As your business requirements change, we are there to advise and help
Easy web reporting tools for network devices	Minimise management time easy reporting