XCS has Web presence on xcsgroup.co.uk.  XCS is aware of its obligations under the UK Data Protection Act and is taking active and ongoing steps to address its requirements.

·  XCS automatically collects and stores domain names, but not the e-mail addresses of visitors to our Web presence (unless input by the visitor). We store and analyse aggregate information on what pages persons access or visit.

·  The information XCS collects, stores and analyses is used to improve the way we do business with our current customers and potential customers.

·  If a visitor supplies us with their personal information (eg. address) on-line, they will only receive information in relation to the use for which they provided us their personal information with the following exception. Visitors may receive postal mailings from us with information on new products and services or upcoming events. If a visitor does not wish to receive such mailings, they may elect not to receive them by indicating this when information is submitted to XCS on-line.

·  XCS stores e-mail addresses and correspondence of those who communicate with us via e-mail or web based forms. If a visitor has submitted e-mail or web based form to XCS they may receive mailings from us with information on new products and services or upcoming events. If a visitor does not wish to receive such mailings, they may elect not to receive them when they send e-mail to XCS.

·  Voluntary information visitors provide through on-line surveys and/or site registrations may be stored, analysed and used for marketing purposes. Again, if a visitor does not wish to receive such mailings, they may elect not to receive them each time information is submitted to XCS on-line. Registration information submitted online is accessible, and correctable. The registrant should perform this maintenance.

·  Correspondence submitted by email or web based forms to XCS will only be retained as long as necessary. Reasonable steps are taken to ensure security against unauthorised access, alteration, disclosure and destruction. Additionally, access to personally identifiable information is limited to individuals needing such access to perform their job function and satisfy the correspondence of the visitor.

·  XCS will not provide any of your personal information to other companies or individuals without permission. However, XCS may need to provide name and delivery address to third parties that XCS uses for the purposes of delivering specific services (e.g., customer support, or a transport company)

·  Persons who supply XCS with their telephone numbers on-line may receive calls from us regarding their inquiries, service requests or orders they have submitted on-line. Visitors may also receive telephone contact from us with information regarding new products and services or upcoming events. If a visitor does not wish to receive such telephone calls, they may indicate this preference each time they submit information to XCS on-line.

·  XCS provides links to third party sites. When visitors link from Xcsgroup.co.uk or Xcsgroup.co.uk to another web site, the privacy policy of the other web site applies and will be tailored to that web site. Since XCS does not control those web sites, we encourage visitors to review the privacy policies.

·  This On-line Privacy Policy of XCS is subject to change. If changes occur they will be posted on XCS.co.uk.

You can contact us with any privacy concerns at:

XCS UK Limited
Unit 10 The Glenmore Centre

Old Brickyard Rd.

Fordingbridge, Hampshire SP6 1TE

Or via e-mail at sales@xcsgroup.co.uk

This privacy statement covers the Web pages belonging to XCS (UK) Ltd.

At XCS, privacy on the Internet means that:

XCS informs you of how we use any personally identifiable information that is submitted to us online

XCS maintains confidentiality and security safeguards for personally identifiable information

You have control over the personally identifiable information you decide to submit to XCS

If you have elected to receive email promotions from XCS, you can opt out from these at any time

Why Does XCS Ask For Personally Identifiable Information?

On the XCS website, we offer online shopping and other Web-based customer services. Our online forms make it easy for visitors and customers to communicate with XCS or make purchases. Those who want to communicate with XCS but do not wish to give personally identifiable information online may use the phone or fax numbers that we also provide on our Web pages.

XCS asks only for the minimum amount of information needed to assist you.

Most online forms on the XCS site ask for a small amount of relevant information, such as name, email, street address and phone number. Some forms may ask for a customer number or product serial number. XCS uses personally identifiable information submitted online to:

respond to questions from customers or visitors to the website

provide customer support

share product news, updates or helpful tips about XCS products

enable online shopping

inform users of special promotions

sign up for online services

create reseller partnerships

XCS does not direct any part of its website to children under 13 years old and does not knowingly collect personally identifiable information from children.

Personally identifiable information that is submitted in a business capacity may be merged with available business database directories.

How Does XCS Handle Personally Identifiable Information?

While we at XCS are pleased to offer convenient services and shopping options online in the UK, we are also mindful to protect the confidentiality of the personally identifiable information we receive.

Our agents and partners protect personally identifiable information.

When a customer purchases equipment or supplies or arranges for service online,it may be necessary to transfer personally identifiable information to an independent XCS-authorised agent or partner, who then completes the order. XCS requires that its independent agents and partners handle personally identifiable information with the same concern for personal privacy as XCS.

Whenever XCS transfers personally identifiable information to its agents and partners, it is with the understanding that the information should be used for the sole purpose of fulfilling the customer’s request and that the information should be

kept confidential and secure at all times.

In some instances, when XCS transfers personally identifiable information to one of its authorised agents or partners, that agent or partner may need to share information with an unaffiliated third party for the purpose of completing an order or providing a service.

XCS gets your consent before sending you additional information.

XCS may wish to contact you with announcements about products and services that may be of interest to you. If you do not want to receive these announcements, you can click an opt-out box on the appropriate XCS Web page before submitting your information. Some forms on our site have no opt-out box. That is because those forms are “reply only” forms used only to respond to your particular request. If you receive email from XCS and wish to discontinue these mailings, you may unsubscribe by visiting www.xcsgroup.co.uk/opt-in, or by sending an email with the word “Remove” in the subject line to customer.privacy@xcsgroup.co.uk, or by mailing a request to:

Marketing Privacy Preferences

Unit 10 The Glenmore Centre

Old Brickyard Rd.

Fordingbridge, Hampshire SP6 1TE

Security of Personally Identifiable Information

XCS maintains strict access control over personally identifiable information. Only authorised XCS personnel, agents and partners are allowed to handle information submitted to XCS online.

XCS UK Ltd. in the United Kingdom stores personally identifiable information in password-protected environments on servers that are located in the United Kingdom. These servers are subject to XCS’s information security policies, standards and procedures.

Credit card data is encrypted.

To ensure that online shoppers in the United Kingdom can purchase with confidence from the website, XCS protects credit card information with industry-standard encryption technology. When a customer submits an order to XCS online, the personal and credit card information is used only to complete the purchase and arrange for shipping. Customers who opt out of additional announcements will not receive unsolicited email.

Access to Information

Individuals may contact XCS to check the accuracy of their own personally identifiable information or to request that the information be updated or deleted by writing to personal.privacy@xcsgroup.co.uk. Please indicate “Access” in the subject line and let us know the details of your request in the body of the message. You may also contact us at the XCS Ethics and Privacy Hotline at 01425 654777. XCS reserves the right to confirm the identity of the requester and to modify the scope and number of requests.

About Cookies

A cookie is a small file that a website puts on a user’s hard drive. This file identifies specific information about previous visits to the site.

How does XCS use cookies?

XCS uses cookies to recognise repeat visits to our website and to facilitate Web navigation and online shopping. The cookie stores the user’s country and language, along with an assigned random session ID. In some cases, the cookie stores name and address information so that the customer does not have to re-enter this same information in multiple forms.

The cookie information that XCS collects helps us track the number of visitors to the website over time and determine whether these were new or repeat visits.

For the purpose of internal analysis, XCS also uses cookies to track pages visited during a single session. XCS uses this information to adjust the presentation of our website and to make it more relevant to our users.

Does XCS keep cookie data private?

Information collected by XCS through the use of cookies is maintained as confidential data and is not shared beyond the corporation and its authorised agents.

Can I block cookies on the XCS website?

Most browser applications allow you to block or limit the use of cookies. Consult the help menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on the XCS site, including the shopping basket and online account management services.

Contact Us We welcome questions or comments about our Privacy Policy. You may also contact us if you feel that your personal information is used in a way inconsistent with this policy. Please email comments to our Chief Information Security Officer at jeff@xcsgroup.co.uk with the word “Privacy” in the subject field, or call 01425-654777. You may also contact us via postal mail at:


Unit 10 The Glenmore Centre

Old Brickyard Rd.

Fordingbridge, Hampshire SP6 1TE

Policy Updates

XCS reserves the right to update this policy. XCS will post those changes in each update.